Insights & Blog

What we're thinking about

Practical perspectives on digital learning and programme design, and what's actually working in 2026. No hype, no jargon, just honest observations from thirty years in the field.

Two professionals in an elegant Georgian meeting room reviewing a course design blueprint on a wall screen — a module list and a Discovery, Design, Build, Review, Launch flow
Latest

1 July 2026

What a custom eLearning build actually looks like in 2026

You don't commission custom builds often — so when you do, you're making a six-figure decision on a process you've only seen from outside, while the market sells you a story about how fast and cheap AI has made it. AI has genuinely compressed production. It hasn't touched the parts that decide whether your programme is any good: the design judgment, getting knowledge out of your experts, the review cycle, and engineering completion. The honest shape of the work, and where the risk actually sits.

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Two professionals in an elegant meeting room working through a learning programme on a wall screen showing a lesson and a progress bar — completion designed into the build, not chased after launch

24 June 2026

Why your custom e-learning still has low completion rates

You paid for bespoke courses to fix the completion problem — and the dashboard still shows a strong start and a long tail of half-finished records. The cause usually isn't the learner or the platform. It's a set of decisions made at the design stage, before the first module is built: module length, a reason to return, where assessment lives, engineered relevance, and who owns completion. The build-time choices that decide whether a custom programme gets finished.

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A finance-institute learning room in raking light; professionals working through a programme at a long boardroom table, with a softly abstract navy-and-lavender progress visual on the wall

17 June 2026

The finance CPD completion rate you chase every year is a design problem in disguise

The completion statistics that frighten finance education teams come from optional, consumer learning. Regulated finance CPD is mandatory — the regulator has already solved the motivation problem. So a programme that still only hits its target through constant administrator follow-up doesn't have a learner problem. It has a design problem. What self-sustaining completion is actually built from.

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A professional seen from behind at a navy desk looking out a window, beside a cream panel reading 'AI Act delay?' with three points: provisional not law, the AI literacy duty untouched, and assessment AI delayed to 2027 not removed

10 June 2026

The AI Act's high-risk rules just slipped sixteen months. The good certification bodies won't slow down.

The EU has provisionally delayed the AI Act's high-risk rules to December 2027. But the delay is narrower than the headline: it isn't law yet, the Article 4 literacy duty wasn't moved, and the high-risk regime covers AI used to evaluate learning outcomes. What it actually changes for certification bodies, regulated training providers, and corporate academies using AI in assessment and CPD.

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Two L&D professionals working at a whiteboard showing the sequence DESIGN, OWN, MAINTAIN above four labelled drift types — regulatory, reference, example and production drift

3 June 2026

Maintenance debt: the design failure that quietly ages a regulated credential

A regulated programme is accurate at launch and quietly wrong eighteen months later, because the budget was a build budget and nobody owns currency. The four forms ageing takes, why it happens, and a six-question maintenance diagnostic for Heads of Learning at certification bodies, regulated training providers, and corporate academies.

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Two L&D professionals working at a whiteboard showing the design sequence OUTCOME, ASSESSMENT, CONTENT with four drift types listed beneath

28 May 2026

Assessment-bolted-on: the design failure that quietly degrades digital credentials

Digital programmes drift when assessment is the last decision in the work plan, not the second. The four specific drifts, why they happen, and a six-question diagnostic for Heads of Programme at professional certification bodies, regulated training providers, and corporate academies.

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What happens after the board says yes

29 April 2026

What Happens After the Board Says Yes

The gap between board approval and a launched digital programme is where most institute projects quietly stall. Three moves that close it. Three that do not.

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EU AI Act Article 4 Deadline

22 April 2026

The AI Act Deadline Most Organisations Are Not Ready For — And Why

Article 4 of the EU AI Act requires every organisation deploying AI tools to ensure workforce literacy. The deadline is 2 August. Most have quietly missed it.

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What 'doing it properly' means for digital programmes

15 April 2026

What "Doing It Properly" Actually Means When You Digitise a Professional Programme

Six dimensions that separate the institute programmes members rave about from the ones members ask when the classroom version is coming back.

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Picking the right first programme to digitise

8 April 2026

How to Choose the First Programme to Digitise (And Why Most Institutes Pick the Wrong One)

Most professional institutes pick the wrong first programme to digitise. Four signals that identify the right one, and three categories to deliberately avoid.

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UK Employment Rights Act Compliance Training

2 April 2026

The UK's Biggest Employment Law Change in a Generation Takes Effect in October. Most Companies' Training Isn't Ready.

The Employment Rights Act 2025 raises the bar on compliance training. Tick-box eLearning won't meet the new standard. Here's what employers need now.

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Onboarding at Scaling Companies

26 March 2026

Only 12% of Employees Say Their Company Does Onboarding Well. If You're Scaling, That Number Is Probably Worse.

For fast-growing companies, the gap between hiring speed and training quality is where talent gets lost. Here's what to do about it.

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Accenture AI Adoption

19 March 2026

Accenture Trained 550,000 People on AI. Now It's Firing Those Who Won't Use It.

Accenture invested $3 billion in AI and trained 70% of its workforce. Adoption still stalled. Now promotions depend on usage. There's a lesson here for every business.

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Adaptive Learning

12 March 2026

Digital Learning Has Changed More in Two Years Than in the Previous Twenty

New research shows AI-first learning teams vastly outperform traditional approaches. Here's what's now possible — and why most organisations are still behind.

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eLearning Completion Rates

5 March 2026

The Industry Average for eLearning Completion Is 20%. That's Not a Learner Problem.

Most eLearning fails not because learners won't engage, but because the content was never designed to compete for their attention.

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Practical notes on programme design, regulated training, and digital learning. Roughly one email a month.